Business Improvement Programme – Jersey Dairy


Jersey Dairy is located on the island of Jersey and is owned by a cooperative of 20 farmers. All their products are made from milk produced exclusively by the finest pure-breed Jersey cows, which can trace the purity of lineage back to 1763. 

Business Improvement Project

Alan James (Production Manager) and Wayne Sparks (Assistant Production Manager) participated in the Business Improvement Programme focussing their project on the ice-cream production process.  Jersey Dairy produces 2.25million litres of soft serve ice cream which equates to approximately 22million cones of ice cream per year.

During the Business Improvement programme, the team learnt new skills and demonstrated good use of process mapping, Pareto charting, problem solving and 5S.  As they began the project they created a high level value stream map of the ice cream production line, and this remains displayed in the company’s training room.  It has become a focal point of group discussion and has highlighted many opportunities for improvement, ranging from duplication, bottle-necks and excessive paper work.

There is high number of ice cream recipes, and standardisation of these will greatly assist in reducing some of the issues outlined above.

A key tool used in the team’s analysis was an Ishikawa diagram which displayed the root causes which can lead to high operational costs.

 Improvements made and Project benefits: 

Overall, the project plans to save £37,500 per annum with a CAPEX cost of £6,200.00


‘The course was very good and extremely helpful. It gave us a better insight on how we can move our business without the need of spending huge amounts of money. The focus is on simplifying the way we work and reducing wastage from each and every process we do, we would recommend this course to any and every company.’

Wayne Sparks, Assistant Production Manager

The aim of the business improvement programme is to support established organisations to become more efficient and to deliver sustainable growth that will create market competitiveness and a solid operational platform for the future. It is managed by Jersey Business, funded by the Government of Jersey and delivered by Accelerate.

If you would like to get involved in a future programme contact us at [email protected]

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