Emma’s passionate about making customer experiences amazing and bringing businesses online. With a Master's in Digital Transformation and over ten years working in retail, complemented by exposure to finance and legal environments, she demonstrates comprehensive expertise in customer strategy development, driving operational efficiency, and effective team leadership.
Emma's professional accomplishments include creation and management of the Co-operative Society's Ecommerce strategy for the Channel Islands, resulting in the successful launch of an online grocery service and streamlined operations. Her contributions at Feelunique.com involved the development and implementation of a customer experience strategy that led to significant improvements in service delivery, the establishment of a valuable customer insights program and an award-winning customer and beauty advice team.
The most important thing on my desk is…
My ‘to do list’... I love an action plan!
When I’m not at work you’ll find me…
Spending time with my husband and 8-year-old son, mostly taxiing him around to all his sporting activities.
Not many people know that…
One of the more unique things I was involved in (during my time at HSBC) was managing the creation and build of the 'Bat Tunnel' at Jersey Zoo. It was a fantastic collaboration with the team at Durrell, and we built the very first sustainable building of its kind in the Channel Islands.