Context and overview Introduction
Why this policy exists
Jersey Business gathers and uses certain information about individuals and their businesses in order to provide advice and support, information, products and services that are relevant to that individual and their business.
- Collecting this information helps us:
- understand how to help and support our clients
- know what topics businesses are interested in hearing about
- administer events and activities
- make sure that they business community knows about all the forms of support that are available to them
This policy exists to explain how we store, protect and use this data.
How we use data we collect
Data that you give us will be used:
- for our own internal records
- to improve the products and services that we provide
- to contact you in response to a specific enquiry
- to send you information that you have asked for or which we think will be relevant to you
Sharing the data you give us
We will never share, lease, distribute or sell your information to third parties unless we have your permission or the law requires us to do so.
There may be occasions when we run an event that we will share your name and organisation with partners, speakers or other delegates. We will only do this when it is beneficial for the administration of an event or when sharing a list of participants will help with networking.
We may aggregate some of the data that you give us in order to show the impact that our support is having on the businesses we work with. If we do this, the data is processed and presented in a way that does not identify individuals or businesses.
How we collect and store data
We collect and hold data in a number of different ways and the following sections describe how we do this:
Via our website
Signing up to a newsletter or business club
When you fill in a form or submit your details via our website, we will hold that information in order to send you information associated with the topic you have subscribed to. We will ask you to agree that we can hold your personal information for this purpose as part of the sign up process.
We use a third party provider called Campaign Monitor to deliver our monthly newsletters and this links to our CRM system, Salesforce. We gather information on email openings and link clicks to help us monitor and improve our newsletters and occasionally we may contact you to confirm that you wish to continue receiving communications from us.
Cookies and online reporting tools
Links from our site
Our website contains links to other third party sites. We have no control over sites that are outside our own domain, so if you provide information to a website which we link to we are not responsible for its protection and privacy.
On Social Media
We have a number of social media platforms where we interact with individuals who follow our sites or respond to our postings. We will engage with and respond to individuals who also have a presence on these platforms and all these interactions remain on the site on which they are posted. We use the analytics provided by these platforms in order to understand how our posts are engaging users.
Signing up for an event
We organise a continuous programme of events designed to give knowledge and advice to the business community and to promote best business practice. We use Eventbrite to take bookings for the events that we arrange. We will process details of your name, company and contact details for each event and store these in our customer database. We do not see, hold or retain any of your payment details.
Our clients and people who email or phone us
We receive email and phone enquiries from individuals who ask us for advice and information about running a business in Jersey. In these cases, we enter into an email correspondence with individuals in order to provide the information they need. During this process, individuals may share commercially sensitive information with us about their business or business idea.
We also work on an ongoing basis with a portfolio of businesses based in Jersey. We will meet in person and enter into email correspondence with business owners during which our clients share commercially sensitive information about their business with us.
We handle all commercially sensitive information as confidential information and will not share this with third parties unless we have your permission or the law requires us to do so.
The content of our email traffic and the documents that we receive are stored on an online Microsoft 365 platform. The data stored on this platform is encrypted but you should be aware that if we are corresponding with you via a platform that you use which is not encrypted then these emails and their attachments may not be protected in transit.
We use an online customer relationship management system called Salesforce to store information about our clients. This information helps us understand the advice and services that we are providing, how we can improve them and the difference that they are making. We will keep the information you give us for eleven years after our last contact.
Any information that you give us in hard copy, or which is printed by us in order to work with you, is kept in a secure draw or cupboard.
People applying to work with us
We advertise job opportunities via our website, through social media channels and on traditional media.
If you apply for a position with us all the information you provide during the recruitment process will only be used for the purpose of contacting you and progressing your application. We will not share any of the information your provide during the recruitment process with any third parties and we will not include your information in our client management system.
The information we ask for such as your name, contact details, work experience, qualifications, entitlement to work and referees, will be used to assess your suitability for the role you have applied for. It will be accessible to the recruitment team and the senior management team.
If you are successful the information you provide during the application process will be retained in your employment file for the duration of your employment plus up to two years.
If you are unsuccessful at any stage of the process the information you have provided up to that point will be retained for 6 months after the end of the recruitment process for that role.
How we collect and store data
If you believe that any information we hold on you is incorrect, incomplete or you wish us to delete any information we hold, please write or email us at the address below with your request and the correct details. We will update our information promptly.
If you change your mind about receiving emailed information from us, you can easily do so by:
- Unsubscribing from the next mailing you receive
- Email us directly at [email protected] or call us on 01534 610300
- Write to us at 31 The Parade, St Helier, Jersey, JE2 3QQ
Access to your personal information
You may request details of the personal information we hold about you by making a ‘subject access request’ under the Data Protection (Jersey) Law 2018.
You need to make a request in writing to us at 31 The Parade, St Helier, Jersey, JE2 3QQ and if we do have personal information about you we will respond by describing the information we have, telling you why we are holding it and what we do with it.
Data protection and security
Any personal information we hold about you is stored securely and processed under our data protection obligations as specified in the Data Protection (Jersey) Law 2018.
We will always hold your information securely and have strong physical, electronic and managerial security safeguards to protect all the data we hold.
We keep our privacy notice under regular review and this policy was last updated on 24th April 2018.