Operating safely through COVID-19

We have gathered together information, websites and checklists that give useful information for employers and businesses operating through COVID-19.

Businesses had to innovate and re-evaluate the way they operate because of the pandemic. We can help you operate safely.

Here you will find information and links to help your business during the coronavirus outbreak.

Sign up to our newsletter to keep up-to-date with the help and support that is available.

COVID-19 Financial support

There are a number of packages of support available to businesses adversely affected by COVID-19 restrictions including 1:1 professional support, support from Jersey Business, the Government  of Jersey and bank support including:

Visit our Financial support through COVID-19 page for further detail.

New ways of working

The sudden boom in remote and flexible working has raised a lot of questions surrounding a return to “normal” working life and the purpose of the workplace as we know it.

Risk assessment guide and template

If you are opening your business as part of the Safe Exit Framework you MUST complete a Risk Assessment for your premises before you open and regardless of the number of people you employ. You can download the template here and use the information and guides in the section below to evaluate the steps you need to take to open safely.

Here is the link to advice for carrying out a general Risk Assessment in Jersey.

General Risk Assessment Guidance

This UK Guidance on working safely during COVID-19 will help employers, employees and the self-employed undertake an effective Risk Assessment. It also provides examples of best practice that you could adopt in different workplace situations.



Construction and other outdoor work



Couriers, drivers and other work vehicles

Below are examples of completed Risk Assessments issued by the UK HSE . You can use them as a guide to think about:

  • some of the hazards in your business
  • the steps you need to take to manage the risks

Do not just copy an example and put your company name to it as that would not protect your employees. You must think about the specific hazards and controls your business needs.

Office based business

Local shop / newsagent

Food preparation and service

Motor vehicle repair shop


Operating Safely at Level 1

Adapting to new ways of working can be challenging but there are clear guidelines on how to achieve this.

From Saturday 8th August 2020 Jersey moved through the Governments of Jersey’s Safe Exit Framework to operate at Level 1 of the framework.

 Read our comprehensive guide on how to operate safely at Level 1

Contact tracing

If you are an organisation whose activities have the potential for anyone to be within 2 metres for longer than 15 minutes you must ask to collect contact information.

The collection of simple contact information from customers allows the contact tracing team to help protect others who have been in close contact with someone who is a confirmed case of COVID-19 through the track and trace process. The contact tracing process only starts when there has been a confirmed case of COVID-19 established through a positive test.

Although you must ask for contact details, you can not force them and should not deny a customer entry or service if they refuse to provide their information.

When an individual or group arrives at your premises, you should ask them to provide the following information which is needed by the contact tracing team:

  • Full Name
  • Mobile contact number
  • Date and time of arrival
  • Area where seated when zoned layout is in place

When a group of people arrive, one person may act as the lead of the group and be the point of contact on behalf of others in their group.

The links below will help you put your contact tracing process in place:

Checklist for contact tracing

Government guidance on contact tracing

Digital solutions for contact tracing

Staying safe online

The rapid shift some companies have had to make to ensure continuity when remote working has raised concerns about potential vulnerabilities when it comes to cybersecurity and compliance.

As a business owner or operator, there are technical precautions you must take to safeguard your business, but most problems can also be avoided by making sure that simple rules are followed and that security becomes second nature to everyone in the business.

Read our guidance on Staying safe online

Cyber security is the means by which individuals and organisations reduce the risk of becoming victims of cyber-attack.  It is important, now more than ever, because smartphones, computers and the internet are now such a fundamental part of our lifes, that it’s difficult to imagine how we’d function without them.

Read our guidance on Cyber security

Cyber-attacks cost organisations thousands of pounds and can cause huge disruption. Businesses big and small can be targets if they don’t have the proper measures in place to protect them.

Cyber Essentials is a government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber-attacks.

Read our guidance on Cyber Essentials


With the workplace changing, so have communications with our teams and our clients.

Whilst not all businesses are in crisis Orchid Communications have outlined the key things to consider when planning your communications.

Eight key things to consider when planning your:Communications through a crisis

In the same way that it’s important to communicate with your clients on a regular basis during the good times, this applies more than ever now.  Lynne Capie, Global Head of Business Development and Communications, Appleby shares her advice.

Customer comms in a crisis

Managing people

You need to consider how your workplace is operating and how you manage your team. There are many questions on what impact COVID-19 is having on business in Jersey.  We have addressed some of the issues the pandemic is having on business.

Keeping your people safe in the workplace

You need to consider how your workplace is operating and you may need to to change day-to-day practices to ensure front and back of house operations are safe and hygienic for your staff and customers.

There are many questions on what impact COVID-19 is having on business in Jersey. Here we have addressed some of the issues the pandemic is having.

Safety & Hygiene FAQ


Now more than ever businesses need to ensure that all of their staff including the owners are looking after and are aware of the importance of the their mental and physical health. Our Wellbeing pages can give you more information on how to support yourself and your staff.

Wellbeing pages

Closing or exiting your business

If you are thinking about or have to close your business or want to sell your business we’ve sourced some articles, links and guides that you may find useful.

Selling your business

Our guide to selling your business describes the process that great advisors go through with their clients to ensure the process is as profitable and painless as possible.

Guide to selling your business