Operating safely through COVID-19

We have gathered together information, websites and checklists that give useful information for employers and businesses operating through COVID-19.

Businesses had to innovate and re-evaluate the way they operate because of the pandemic. We can help you operate safely.

Here you will find information and links to help your business during the coronavirus outbreak.

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Island reconnection roadmap

As Jersey moves forwards with progress on reconnection Government of Jersey have released the Island reconnection roadmap.

By ensuring we follow a safe road map that recognises the ongoing risks Jersey faces from COVID-19, Islanders can benefit from important changes to support health, wellbeing and the economy.

It is important to remember that all dates in the reconnection roadmap are indicative and may change, with each stage implemented when it is safe to do so.

Island reconnection roadmap

Government has decided to pause entering into the final stages of the reconnection roadmap until Thursday 5 August. This is due to the increased number of cases in the United Kingdom and on-Island, to give time to monitor the situation and safely enter the final stage of our phased reconnection.

Until that time, nightclubs will remain closed, except when operating as food and drink premises, stand-up drinking cannot resume and a maximum limit of 20 people in homes and gardens remains in place, except for weddings.

Ministers will continue to review the position in light of Jersey’s vaccination rate and active COVID-19 cases.

Further detailed guidance for all business sectors is available here:

Government of Jersey Advice for businesses

For specific questions on operating safely contact [email protected]

Registered tourist accommodation may reopen subject to conditions

Guidance for registered tourist accommodation

Guidance for Food & Drinks services

Deliveries are still allowed following the current delivery guidance and anyone entering premises to deliver or collect goods are recommended to wear a mask.

Government of Jersey have produced a Safe Opening Checklist which provides a good opportunity to look afresh at everything within the business to ensure all guidance is being followed and the setting is COVID secure.

Safe Opening Checklist – Get workplace ready

For specific questions on operating safely contact [email protected]

COVID-19 Government support

There are a number of packages of support available to businesses adversely affected by COVID-19 restrictions. More detailed information on the support available can be found on these links:

Visit our Financial support through COVID-19 page for further detail.

Jersey Business support

If you have concerns about your business and need advice or support on property or HR  you can access this by applying for the Business Health Check.

Business Health Check

New ways of working

The sudden boom in remote and flexible working has raised a lot of questions surrounding a return to “normal” working life and the purpose of the workplace as we know it.

Operating Safely

Adapting to new ways of working can be challenging but there are clear guidelines on how to achieve this.

From Friday 4th December 2020 the Government of Jersey introduced a Hospitality circuit breaker.

 Read our Guidelines for business on operating safely

Risk assessment guide and template

If you are opening your business as part of the Safe Exit Framework you MUST complete a Risk Assessment for your premises before you open and regardless of the number of people you employ. You can download the template here and use the information and guides in the section below to evaluate the steps you need to take to open safely.

Here is the link to advice for carrying out a general Risk Assessment in Jersey.

General Risk Assessment Guidance

This UK Guidance on working safely during COVID-19 will help employers, employees and the self-employed undertake an effective Risk Assessment. It also provides examples of best practice that you could adopt in different workplace situations.



Construction and other outdoor work



Couriers, drivers and other work vehicles

Below are examples of completed Risk Assessments issued by the UK HSE . You can use them as a guide to think about:

  • some of the hazards in your business
  • the steps you need to take to manage the risks

Do not just copy an example and put your company name to it as that would not protect your employees. You must think about the specific hazards and controls your business needs.

Office based business

Local shop / newsagent

Food preparation and service

Motor vehicle repair shop


Contact tracing

If you are an organisation whose activities have the potential for anyone to be within 2 metres for longer than 15 minutes you must ask to collect contact information.

The collection of simple contact information from customers allows the contact tracing team to help protect others who have been in close contact with someone who is a confirmed case of COVID-19 through the track and trace process. The contact tracing process only starts when there has been a confirmed case of COVID-19 established through a positive test.

Although you must ask for contact details, you can not force them and should not deny a customer entry or service if they refuse to provide their information.

When an individual or group arrives at your premises, you should ask them to provide the following information which is needed by the contact tracing team:

  • Full Name
  • Mobile contact number
  • Date and time of arrival
  • Area where seated when zoned layout is in place

When a group of people arrive, one person may act as the lead of the group and be the point of contact on behalf of others in their group.

The links below will help you put your contact tracing process in place:

Checklist for contact tracing

Government guidance on contact tracing

Digital solutions for contact tracing

Wearing a mask or mouth and nose covering

From Tuesday 1 December 2020 wearing masks is mandatory in indoor public settings and must be worn by anyone over the age of 12 who is able to do so unless exempt.

The following guidance has been written for islanders for whom face coverings are mandatory.

From 30th January the rules for face coverings for retails workers and for anyone entering a retail premises in a work capacity were extended.

All workers in retail premises must now wear a mask/visor when in the presence of a visitor (ie customer) and when in the presence of another worker from a different company/workforce.

Islanders who are exempt only have to confirm verbally that they are exempt, the self certification is voluntary and exempt individuals don’t have to show a certificate or card.

Government of Jersey guidance on wearing a mask or mouth and nose covering

Staying safe online

The rapid shift some companies have had to make to ensure continuity when remote working has raised concerns about potential vulnerabilities when it comes to cybersecurity and compliance.

As a business owner or operator, there are technical precautions you must take to safeguard your business, but most problems can also be avoided by making sure that simple rules are followed and that security becomes second nature to everyone in the business.

Read our guidance on Staying safe online

Cyber security is the means by which individuals and organisations reduce the risk of becoming victims of cyber-attack.  It is important, now more than ever, because smartphones, computers and the internet are now such a fundamental part of our lifes, that it’s difficult to imagine how we’d function without them.

Read our guidance on Cyber security

Cyber-attacks cost organisations thousands of pounds and can cause huge disruption. Businesses big and small can be targets if they don’t have the proper measures in place to protect them.

Cyber Essentials is a government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber-attacks.

Read our guidance on Cyber Essentials


With the workplace changing, so have communications with our teams and our clients.

Whilst not all businesses are in crisis Orchid Communications have outlined the key things to consider when planning your communications.

Eight key things to consider when planning your:Communications through a crisis

In the same way that it’s important to communicate with your clients on a regular basis during the good times, this applies more than ever now.  Lynne Capie, Global Head of Business Development and Communications, Appleby shares her advice.

Customer comms in a crisis

Managing people

You need to consider how your workplace is operating and how you manage your team. There are many questions on what impact COVID-19 is having on business in Jersey.  We have addressed some of the issues the pandemic is having on business.

Keeping your people safe in the workplace

You need to consider how your workplace is operating and you may need to change day-to-day practices to ensure front and back of house operations are safe and hygienic for your staff and customers.

There are many questions on what impact COVID-19 is having on business in Jersey. Here we have addressed some of the issues the pandemic is having.

Safety & Hygiene FAQ

Working from home

The COVID-19 pandemic has shown that remote working can be adopted successfully on a much larger scale than previously thought. Here you will find a comprehensive Remote Working Toolkit for businesses who want to establish a ‘new normal’ way of working, providing guidelines, downloads and inspiring case studies to help you shape the best remote working solution for your business.

Remote working


Now more than ever businesses need to ensure that all of their staff including the owners are looking after and are aware of the importance of the their mental and physical health. Our Wellbeing pages can give you more information on how to support yourself and your staff.

Wellbeing pages

Closing or exiting your business

If you are thinking about or have to close your business or want to sell your business we’ve sourced some articles, links and guides that you may find useful.

Selling your business

Our guide to selling your business describes the process that great advisors go through with their clients to ensure the process is as profitable and painless as possible.

Guide to selling your business