Maximising sales without the hard sell – 12:30 session **Sold Out**

12:30 – 14:00
St Helier Town Hall, Committee Room

Whether you are a seasoned retailer or just starting out, you and your staff need to continually develop your selling skills to keep satisfying your customers. Having a positive, genuine attitude and a friendly personality goes much of the way to making a sale, but there are always new tools and techniques that you can learn to keep you up-to-date.

At this session presented by Claire Boscq-Scott you will discuss:

  • Who is the customer and what are their expectations?
  • Why and how to build rapport?
  • Selling the benefits not the features
  • Upselling techniques
  • Nurturing your customers’ loyalty

Presented by

  • The Busy Queen Bee Logo