Whether you are a seasoned retailer or just starting out, you and your staff need to continually develop your selling skills to keep satisfying your customers. Having a positive, genuine attitude and a friendly personality goes much of the way to making a sale, but there are always new tools and techniques that you can learn to keep you up-to-date.
At this session presented by Claire Boscq-Scott you will discuss:
- Who is the customer and what are their expectations?
- Why and how to build rapport?
- Selling the benefits not the features
- Upselling techniques
- Nurturing your customers’ loyalty