Maximising sales without the hard sell – 08:30 session **Sold Out**

Whether you are a seasoned retailer or just starting out, you and your staff need to continually develop your selling skills to keep satisfying your customers. Having a positive, genuine attitude and a friendly personality goes much of the way to making a sale, but there are always new tools and techniques that you can learn to keep you up-to-date.

At this session presented by Claire Boscq-Scott you will discuss:

• Who is the customer and what are their expectations?
• Why and how to build rapport?
• Selling the benefits not the features
• Upselling techniques
• Nurturing your customers’ loyalty