Customer Service Week 2017

02/10/2017 — 06/10/2017
08:00 – 17:00
Jersey

Tuesday 3rd October

Maximising sales without the hard sell – Whether you are a seasoned retailer or just starting out, you and your staff need to continually develop your selling skills to keep satisfying your customers. Having a positive, genuine attitude and a friendly personality goes much of the way to making a sale, but there are always new tools and techniques that you can learn to keep you up-to-date. There are two opportunities to attend this event, so book your place for the 08.30-10.00 session here or the 12.30-14.00 session here. **Both Sessions Sold Out**

Customer Service-How to charge a price that’s right for you and your customer– At this event hosted by Barclays at the Eagle Lab at Jersey Library, Michele Ivory will discuss the psychology of pricing and the barriers to getting the price right for your customer. Book your place here.


Wednesday 4th October

Market Research – Tools and techniques to know your customer better –  At this session you will hear about the practical tools needed to do effective customer research.By the end of this session you should have a better idea about how best to approach customer research and generate useful analysis to better understand your customers and measure your performance against their expectations.  Book your place here.

Tech To Help You Find, Win & Keep Business – At this event you will meet experts from industry-leading Salesforce, who are visiting the Island to showcase how tech can drive growth and help businesses find, win & keep clients.  Book your place here.


Thursday 5th October

Customer Service Awards – The Jersey Customer Service Awards recognise and reward those in the Channel Islands who consistently offer customer service excellence, and whose focus is always the customer first and foremost.  For further information click here.


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