Coronavirus – Keeping your business working

Keeping your business working

You need to consider how your workplace is operating, how you manage your team and what would happen if a member of your team contracts coronavirus.

There are many questions on what impact the coronavirus is having on business in Jersey. We have addressed some of the issues the coronavirus epidemic is having on business. Continue to check in as this page will be updated regularly.

Safety & Hygiene

What does physical distancing mean for my business?

On the advice of the Medical Officer of Health, the Government of Jersey has agreed that physical distancing is formally extended to the whole population of Jersey from Friday 20 March.

Physical distancing means everyone in Jersey should observe the following principles strictly:

  • reduce contact with people outside your own household
  • keep a distance of at least 2 metres between you and other people when outside your own home
  • avoid public gatherings and all venues and businesses where social distancing is not obviously possible or promoted by the venue
  • practice physical distancing if you need to use public transport

As a result of this advice, businesses will need to change day-to-day practices to ensure front and back of house operations embrace physical distancing principles. Some businesses will be able to accommodate physical distancing but others will not which will be determined by the adaptability of each business’ environment to physical distancing requirements rather than the type of business.

Businesses need at all times to consider:

  • protection of staff and their families through social distancing
  • protection of customers and their families through social distancing
  • ensure hygiene principles are observed at all times.

Physical distancing guidelines for business

Physical distancing guidelines for individuals

Keeping your workplace safe

Now is the time to take some simple measures to prepare for a coronavirus infection. 4 steps to take are:

  1. Take action to prevent the spread of infection in your workplace
  2. Think about how to manage meetings and events
  3. Consider employees who are travelling outside Jersey
  4. Get your workplace ready in case someone in your organisation becomes infected

Download this World Health Organisation Guide:

Getting your workplace ready for COVID-19 for advice on each step.

Simple precautions and planning can make a big difference.

Managing your workplace and your staff

Consider all the issues that you think could affect your business in the event that your staff are infected, your supply chain fails or your customers cancel bookings, contracts or are unable to travel.

Managing staff is particularly important at the moment. You need to consider how to keep them safe whilst also enabling them to work effectively.

Consider how you will train people who are covering absentees in different areas of the business. Be particularly careful to ensure that anyone taking over financial responsibilities understands your authorisation and payment procedures so as not to fall victim to cyber crime.

Download our Coronavirus Checklist which explains the steps you should be taking to prepare.

What should I do if someone in my workplace becomes unwell and believes they have been exposed to COVID-19?

If someone becomes unwell in the workplace and believe that they might be at risk because, they have travelled to a high risk area or have had contact with a confirmed case, the following action should be taken:

  • Move the person to an area which is at least 2 metres away from other people
  • Find a room or area where they can be isolated behind a closed door, such as a staff office
  • open a window for ventilation, if possible
  • The individual who is unwell should call the coronavirus helpline on 01534 445566 from their mobile, or 999 if an emergency (if they are seriously ill, injured, or their life is at risk) and explain their current symptoms
  • While they wait for advice from the helpline, or an ambulance to arrive, avoid direct physical contact with people, surfaces and objects
  • Cover their mouth and nose with a disposable tissue when they cough or sneeze and put the tissue in a bag or pocket then throw the tissue in the bin. If they don’t have any tissues, they should cough and sneeze into the crook of their elbow.
  • If they need to go to the bathroom while waiting for medical assistance, they should use a separate bathroom if possible.
  • All other staff should continue to work.

The individual will be advised about what to do next. You will also be told what measure your should take within your workplace.

Information from website

How should clean my workplace if someone with coronavirus has been here?

Once a person with the virus has left the premises, the room and all surfaces that the person has come into contact with must be cleaned with detergent and disinfectant including:

  • all surfaces and objects which are visibly contaminated with body fluids
  • all potentially contaminated high-contact areas such as toilets, door handles, telephones, devices, keyboards etc.

Public areas where someone with the infection has passed through and spent minimal time in (such as corridors) but which are not visibly contaminated with body fluids do not need to be specially cleaned and disinfected.


If a person becomes ill in a shared space, it should be cleaned using disposable cloths and household detergents, according to current recommended workplace legislation and practice.

All waste that has been in contact with someone who may be infected, including used tissues, and masks if used, should be:

  • Put in a plastic rubbish bag and tied when full
  • Placed in a second bin bag and tied
  • Put in a safe place and marked for storage until the test result is available
  • If the individual tests negative, this can be put in the normal waste. If the individual tests positive, you will be instructed what to do with the waste.

Cleaning should be undertaken by someone who is familiar with the process using detergent and disinfectant and disposable cloths and mop heads which should be disposed of as above.

Information from website

What do I do if one or more of my staff need to self -isolate?

If you have an employee who needs to self-isolate and cannot get to work or work from home, they can claim Short Term Incapacity Allowance (STIA) for 2 weeks. Please note, they do not need to:

  • be ill
  • present a medical certificate
  • have 6 months Social Security contributions

Claiming STIA (Short Term Incapacity Allowance) or call 01534 444444.

Customer and Local Services will ask customers to provide proof of their recent travel to one of the countries listed.

Keeping the workplace clean

To prevent the risk of viral spread on surfaces, it is essential that normal cleaning regimes are enhanced, and the frequency increased.

There should be particular emphasis on surfaces that are regularly touched by staff and customers

Guidelines for cleaning premises and equipment


Food safety - identifying how to adapt or change business as usual.

The availability of food for Islanders remains critical to society. Here are some guidance designed to support businesses in identifying how they can adapt or change business as usual. These changes should assist Jersey in ‘flattening the curve’ to help our health services support Islanders affected by the COVID-19 virus.

Food Safety during a changing business model