Top 3 Tips on Customer Service
— Becky Cook, Founder, Butterfly Training
The key to achieving these top 3 tips is effective communication. People need to know what they have to do and how to do it.
Know your Customer
Make sure everyone in your business really knows who your customers are. What do they need from you and what are their expectations? If you haven’t asked your customer, then you might be getting it wrong!
Create the ‘Right Impression’ Every Time
Whilst you are busy making your first impression about the customer, the customer is busy making their first impression about you. Do not make assumptions, gain fact before you act. Creating the Right Impression will help you to connect with the customer. Your expression is the most important – SMILE.
Correct it ‘Quickly and Effectively’ when things go Wrong!
Either give your people the authority that they need to resolve a complaint or otherwise make absolutely certain that there is a clear path to your door.
The key to achieving these top 3 tips is effective communication. People need to know what they have to do and how to do it. When you invest in training it is only good when every line manager understands themselves what the expected outcome of the learning is and how they will be able to support and reinforce the relevant changes resulting from the learning in their organisation.